Legal

Refund & Cancellation Policy

Clear information about trials, yearly subscriptions and cancellation requests.

MOVAAI Mail
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01

Free trial

Eligible users may evaluate the service during the stated 14-day trial period before purchasing a yearly subscription.

02

Yearly billing

Paid mailbox plans and add-ons are billed on a yearly basis with applicable GST unless a checkout clearly states otherwise.

03

Cancellation

Cancellation stops future renewal where supported. Access and data handling after expiry follow the rules configured in the MOVAAI Mail dashboard.

04

Refund requests

Refund eligibility depends on the circumstances, service consumption, applicable law and the terms shown at purchase. Contact support@movaai.io with payment details for review.

05

Duplicate or incorrect payment

Report a duplicate or incorrect charge promptly so it can be investigated with the payment provider.

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